dye trade, dye order, dye production - HANGZHOU TIANKUN CHEM CO., LTD.

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1.Customer inquiry:

Sell all information and requirements to us

2.Reply:

1.Reply via email 2.Reply via social chat software (Whatspp,skype,wechat,etc.) 3.Reply via telephone

3.Sample confirm :

Send our samples to customers for confirmation

4.Preparation before palcing order:

1.Confirm quotation content

2.Arrange company visiting and inspection if needed

5.Confirm order :

1.Confirm payment terms

2.Confirm lead time

3.Confirm production requirement 4.Deposit confirmation

5.Arrange material purchasing

6.Production :

After receiving the deposit or L/C, the factory starts production

7.Shipment :

1.Balance confirmation

2.Start packing

3.Labeling shipping marks

4.Confirm the consignee information 5.Contact the logistics and arrange the delivery

8.Quality Control :

1.Quality inspection

2.Arrange quality inspection by third party if needed

9.Logistics Tracking :

1.Follow up logistics information and inform the customer

2.Send essential documents to customer 3.Confirm the goods has been received

10.Customer Feedback :

1.Send questionare after 15 days of use

2.Timely feedback the customer evaluation

11.Further Cooperation :

1.After sale service provided ,quick response within 24 hours

2.New products recommended

3.Latest sales promotion and order discount informed

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